Product Information

PhytoTech Labs manufactures and distributes products to the plant tissue culture, plant biotechnology, and plant science markets. Our products are used to mass propagate plants on sterile culture media in laboratory settings. We also supply products for the genetic improvement of plants through gene transformation research. Manufacturing, product development, administration and distribution of products are all performed at the PhytoTech Labs campus (34,000 square feet of production and research and development space) in Lenexa, a suburb of the Kansas City metro area in Kansas. This central US location provides direct access to most major markets around the world.

PRODUCT WARRANTIES

PhytoTech Labs warrants that its products perform as described in our literature. The purchaser must determine the suitability of the products for his/her particular use. Should any product fail for reasons other than through misuse, at PhytoTech Labs’ option, PhytoTech Labs will replace the product free of charge or refund the purchase price. This warranty is exclusive, and PhytoTech Labs makes no other warranty, expressed or implied, including any implied warranty of merchantability of fitness for any particular purpose.

PhytoTech Labs shall not be liable for any incidental, consequential, or contingent damages.

PRODUCT RETURNS & REFUND POLICY

Our Customer Service Department is available to assist you should a problem arise. Please inspect your packages upon receipt and notify us immediately of any damage that may have occurred with your order. Prior to returning any product, our Customer Service Department should be contacted to obtain authorization and proper shipping procedures. Any product returned without preauthorization and proper documentation may be discarded without refund.

In instances where products have been ordered in error PhytoTech Labs will do its best to accommodate your request to return products. However, to maintain the quality of our products, certain products may not be accepted for return. Sterile products, hazardous products, and products which require refrigerated or freezer storage may not be returned. There will be a 15% restocking fee applied to the return of any product. Returns must be made within 30 days of purchase.

USE OF OUR PRODUCTS

All products available from PhytoTech Labs are intended for laboratory, experimental, or further manufacturing use only, unless otherwise expressly specified in the catalogue, label, or other accompanying documentation for the products. Products from PhytoTech Labs are NOT to be used for pesticidal applications. Government regulations require us to use “Due Diligence” in screening all orders and to refuse to ship any order where improper use is indicated or suspected.

Safety Data Sheets (SDS) are available online for all applicable products and can be easily downloaded in multiple places (directly on the product pages, in product search results, or in Technical Info under Document Search). Please take the time to familiarize yourself with the SDS of any products you order from us. The absence of a warning must not be interpreted as an indication of safety. The safe use of each product must be determined by the end user.